What is the exchange policy?

  • All sales are final after 30 days from the date of delivery.
  • Exchanges will only be permitted if LEDGlow is contacted within 30 days of the delivery date.
  • Any product that is being exchanged MUST have an RMA number attached to it. Packages that are received without an RMA number will be refused upon delivery to our warehouse and will be sent back to you. RMA numbers can be obtained by contacting our customer support and are only valid for 15 days from the issue date.
  • When exchanging products, all merchandise must be in NEW condition in the original packaging and contain all accessories and instructions manuals. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
  • You are responsible for ALL shipping charges and/or price differences when exchanging an item.
  • If you are exchanging a holiday gift, you must contact LEDGlow before January 15th. Holiday gift exchanges are only eligible for orders placed November 14 through December 25. All exchanges must be in BRAND NEW condition and in the ORIGINAL packaging.
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